Cancellation and Refund Policy
We recognize that circumstances may require participants to cancel their registration.
The following policy outlines our cancellation, refund, and transfer procedures.
Cancellation and Refund Schedule for in-person and live events
More than 30 days prior to the seminar: Full refund
Less than 30 days prior to the seminar: No refund
A cancellation administrative fee of $25 will be charged for all cancellations
Cancellation and Refund Schedule for live digital offerings
More than 7 days prior to the seminar: Full refund
No refund the day of the event or after the event has concluded
Cancellation and Refund Schedule for On-demand and recorded offerings
No refund once the offering is purchased
If an individual is dissatisfied with the Site materials or services, a formal written complaint must
be submitted via email to jonathan@dysphagiacafe.com outlining the concern. The individual
will receive email updates regarding the steps taken to review and address the issue. Dysphagia
Cafe is committed to maintaining high-quality continuing education and will work with
participants to resolve concerns. Refunds may be issued in exceptional circumstances after the
complaint review process is completed and will be determined on a case-by-case basis.
By enrolling in and accessing an online course on this Site, participants acknowledge
and agree to this refund policy.
Refund Processing
Approved refunds will be issued within 5-10 business days to the original payment method.
Substitutions
Participant substitutions are not permitted
No-Shows
Participants who do not attend without prior notice are not eligible for a refund.
Organizer Cancellation
If the seminar is canceled by the organizer, all registrants will receive a full refund of the registration fee. We are not responsible for additional expenses incurred.
Force Majeure
The organizer is not liable for delays or cancellations due to events beyond our control (e.g., natural disasters or emergencies). If such circumstances prevent delivery of the program and cannot be reasonably resolved, a refund will be issued for any undelivered services.
Cancellation Requests
All cancellation, transfer, or substitution requests must be submitted in writing via email
to: jonathan@dysphagiacafe.com
Requests must include the participant’s name, course title, and registration details.
Transfers
Participants may not transfer their registration to a future session of the same seminar.
By registering, participants agree to the terms of this policy.
For questions, contact Jonathan M. Waller, MA, CCC-SLP at jonathan@dysphagiacafe.com
As a rule, we do NOT provide any refunds for digital or virtual course purchases on this Site. In
the event that an individual is not satisfied with the Site Materials or services provided, we
request a formal letter of complaint from the individual that outlines their concerns via email to
jonathan@dysphagiacafe.com. The individual will be updated via email regarding any ongoing
resolution steps being taken to address their concerns. Dysphagia Cafe pledges to work with all
participants to ensure the highest quality of continuing education, and after these steps are taken
(e.g., formal letter of complaint, response letter, and completed action steps), Dysphagia Cafe
will offer a refund to the participant, in exceptional circumstances. Each request is different and
the decision to grant a refund will be on a case-by-case basis.
Please understand that with the enrollment and accessing of your online course on this Site, you
have read and agree to the aforementioned refund policy.
